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Privacy Policy

Last updated: October 21, 2026

1. Who we are

X Cleaner is a Chrome extension that lets you clean up your X (formerly Twitter) account, together with the website x-cleaner.app. The data controller is SBS, 16 Place des Quinconces, 33000 Bordeaux, France — contact@x-cleaner.app.

X Cleaner is an independent product and is not affiliated with, endorsed by or sponsored by X Corp.

2. In short

  • The content of your account (tweets, likes, messages, bookmarks…) is processed in your browser only and never sent to our servers.
  • Our servers only keep what is needed to run your licence and the free daily limit: your X numeric ID and @handle, a licence key and daily deletion counters.
  • We never read your X password. We do not sell your data, we do not show ads in the extension and we do not use your data to train AI models.
  • Analytics and advertising cookies on the website are only used if you accept them.

3. Data processed only in your browser

To show, sort and delete your content, the extension reads, directly in your browser, the content of your tweets, likes, retweets, replies, direct messages, bookmarks, lists and the accounts you follow or who follow you. This data is never sent to our servers: it only travels between your browser and X.

To perform actions on X on your behalf, the extension reads locally your X session cookie (ct0) and sends it only to X, exactly as the X website does. Your X password is never read or collected.

Your licence key, settings and preferences (for example protected items or scheduled cleanups) are stored in your browser (chrome.storage.local) and are erased when you uninstall the extension.

4. Data processed on our servers (extension)

  • Account identifiers: your X numeric user ID and your @handle, used to link your licence to your X account.
  • Licence: licence key, plan (Free, Pro Monthly, Pro Lifetime) and subscription status.
  • Daily counters: number of deletions per day and per type (tweets, retweets, likes, replies) to apply the free daily limit. We no longer store any tweet identifier or any content.
  • Technical context: country, browser language and extension version. The country is derived locally from your IP address using an offline database; your IP address is not stored for this purpose. IP geolocation by DB-IP (CC BY 4.0).
  • Usage events without content: for example “scan finished”, “upgrade screen shown” or “checkout button clicked”. These events never contain the content of your account.
  • Payment data: Stripe customer and subscription identifiers and the email address you entered at checkout, provided to us by Stripe. We never see your card details.
  • Contact form: the message, the optional rating and the email address you choose to give on the contact page, used only to answer you and to improve the extension.
  • X Cleaner Cloud waitlist: the email address and language you enter in the waitlist form on our home page, used only to tell you once that X Cleaner Cloud is open.

Like any web server, our server keeps technical logs (IP address, requested URL, date) for security and troubleshooting purposes.

5. Website and cookies

The website x-cleaner.app uses Google Tag Manager, Google Analytics 4 and Google Ads to measure its audience and the performance of our ads (conversions). No email address or other identifying customer data is sent to Google.

These tools are only used if you accept cookies, via Google Consent Mode v2. For visitors in the European Economic Area, the United Kingdom and Switzerland, they are refused by default until you make a choice. Elsewhere they are enabled by default and you can refuse them at any time. When they are refused, no analytics or advertising cookie is stored; Google tags may only send cookieless signals without identifiers.

Your choice is stored in your browser (xc_consent, strictly necessary) and you can change it at any time through the Cookie settings link at the bottom of every page.

6. Purposes and legal bases

  • Providing the service and managing your licence: performance of the contract.
  • Applying the free daily limit and preventing abuse: legitimate interest.
  • Aggregated product statistics (usage events, country, language, version): legitimate interest in improving the product.
  • Audience measurement and advertising measurement on the website: your consent, which you can withdraw at any time.
  • Invoicing and accounting: legal obligation.
  • Notifying you when X Cleaner Cloud opens (waitlist): your consent, given when you submit the form; you can withdraw it at any time.

7. Recipients and processors

  • OVH SAS (France) — hosting of our servers, located in France.
  • Stripe (Stripe Payments Europe Ltd, Ireland, and Stripe, Inc., United States) — payment processing and subscription management. Stripe privacy policy.
  • Google (Google Ireland Ltd and Google LLC, United States) — website measurement, only if you consent. Google privacy policy.

We do not sell, rent or share your data for any other purpose.

8. Transfers outside the European Union

Stripe, Inc. and Google LLC may process data in the United States. These transfers are covered by the EU-US Data Privacy Framework and/or the European Commission's standard contractual clauses.

9. Retention periods

  • Account data and daily counters: as long as your licence exists, then deleted 24 months after your last activity.
  • Invoicing data: 10 years (accounting obligation).
  • Usage events: 24 months.
  • Server technical logs: 30 days.
  • Analytics and advertising cookies: 13 months maximum.
  • X Cleaner Cloud waitlist: until the opening announcement is sent, then deleted; 12 months after sign-up at the latest.

10. Your rights

Under the GDPR you have the right to access, rectify and erase your data, to object to and restrict its processing, and to data portability. You can withdraw your consent to cookies at any time. To exercise these rights or to have your account deleted, write to contact@x-cleaner.app. We answer within one month.

You can also lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the authority of your country.

11. Security

All exchanges between the extension, the website and our servers are encrypted (HTTPS). Access to our servers is restricted and protected.

12. Chrome Web Store Limited Use

The use of information received from Chrome APIs complies with the Chrome Web Store User Data Policy, including the Limited Use requirements. Data is used only to provide and improve the extension's single purpose, is never sold, never used for advertising or creditworthiness, and never read by humans except with your consent, for security reasons or to comply with the law.

13. Changes to this policy

We may update this policy. The date at the top of the page shows the latest version. Significant changes will be announced on the website or in the extension.

14. Contact

SBS, 16 Place des Quinconces, 33000 Bordeaux, France — contact@x-cleaner.app

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